This is a really interesting and encouraging read, it reminds me that even when things go wrong in your organisation/industry, you can at least control your own interactions and people's experiences of *you*.
there is a clear difference between sonos/keith acting as an emissary in the brand's *community found/moderated* subreddit, and the white house thinking it is a good idea to join reddit. just this week jill fucking stein did an AMA on reddit and it was a DISASTER. just like jill stein thinking she can do an AMA and come out victorious, the white house having their own account is going to be an absolute mess -- the trolling and rage baiting will be unmatched.
meeting people where they are is not something the white house reddit account can achieve.
You couldn’t pay me another to work for Sonos, especially with the current CEO. The CEO put out a “letter” to the community asking for people to email him about the stupidity of their App update. The email provided wasn’t his. It was a proxy to customer support, so an utter lie. Such an asshat move.
This is a really interesting and encouraging read, it reminds me that even when things go wrong in your organisation/industry, you can at least control your own interactions and people's experiences of *you*.
there is a clear difference between sonos/keith acting as an emissary in the brand's *community found/moderated* subreddit, and the white house thinking it is a good idea to join reddit. just this week jill fucking stein did an AMA on reddit and it was a DISASTER. just like jill stein thinking she can do an AMA and come out victorious, the white house having their own account is going to be an absolute mess -- the trolling and rage baiting will be unmatched.
meeting people where they are is not something the white house reddit account can achieve.
i'm like, two questions into your interview and already know i love it. customer service is a lost art. we stan keith!
You couldn’t pay me another to work for Sonos, especially with the current CEO. The CEO put out a “letter” to the community asking for people to email him about the stupidity of their App update. The email provided wasn’t his. It was a proxy to customer support, so an utter lie. Such an asshat move.